Last Updated: 06 December 2025
At TGP Glass, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or purchase our products and services.
Your Privacy Matters: We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We will never sell your personal data to third parties.
Data Controller: TGP Glass
Contact: info@tgpglass.co.uk
TGP Glass is the data controller responsible for your personal data collected through our website and business operations.
We collect personal information that you voluntarily provide when you:
When you visit our website, we automatically collect certain information:
Payment card details are processed securely by our payment service providers (Stripe, PayPal). We do not store full credit card numbers on our servers. We may retain the last 4 digits for reference purposes only.
We use your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling orders | Contract performance |
| Providing quotes and estimates | Contract performance / Legitimate interest |
| Communicating about orders and deliveries | Contract performance |
| Customer service and support | Contract performance / Legitimate interest |
| Processing payments and preventing fraud | Contract performance / Legal obligation |
| Sending marketing communications (with consent) | Consent |
| Improving our website and services | Legitimate interest |
| Complying with legal obligations | Legal obligation |
| Maintaining security and preventing misuse | Legitimate interest |
We will only send you marketing emails if you have given us consent or if you are an existing customer who might reasonably expect to receive such communications. You can opt out at any time by:
We do not sell your personal data. We may share your information with:
All service providers are required to keep your data secure and use it only for the purposes we specify.
We may disclose your information if required by law, court order, or to:
If TGP Glass is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such change.
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:
Under UK GDPR, you have the following rights:
You can request a copy of the personal data we hold about you.
You can ask us to correct inaccurate or incomplete data.
You can request deletion of your personal data, subject to certain legal obligations (e.g., tax records).
You can ask us to limit how we use your data in certain circumstances.
You can request a copy of your data in a machine-readable format.
You can object to processing based on legitimate interests or for direct marketing purposes.
Where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at info@tgpglass.co.uk. We will respond within one month of receiving your request.
We use cookies and similar technologies to improve your experience on our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
These cookies are necessary for the website to function and cannot be disabled. They include session cookies and security cookies.
We use Google Analytics to understand how visitors use our website. This data is anonymized and helps us improve our services.
With your consent, we may use cookies to show you relevant advertisements and track campaign effectiveness.
We take the security of your personal data seriously and implement appropriate technical and organizational measures:
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies when you visit them.
Our website is not intended for children under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.
Your data is primarily stored and processed in the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as:
We do not use automated decision-making or profiling that produces legal effects or significantly affects you.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
We encourage you to review this policy periodically.
If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113
However, we would appreciate the opportunity to address your concerns first. Please contact us before lodging a complaint with the ICO.
If you have any questions about this Privacy Policy or how we handle your data:
Email: info@tgpglass.co.uk
Phone: 01239 842121
We will respond to your inquiry within 48 hours.
For more information about how we operate, please see:
